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consultant
support How
to raise consulting fees without losing
clients Below
is a transcript of the Business
Strategies/Your Dinner chat held on Feb 13
with consultant Peter Meyer. (email,
PeterEva) The chat was held in AOL's
Business Strategies Forum (keyword,
Strategies) The
topic: How to raise consulting fees
without losing clients. Janet
AC1: >>>>>>Welcome!
Let's get
started!<<<<<< Janet
AC1: Our guest tonight is Peter Meyer,
former GM for a Janet
AC1: multinational and a very successful
consultant and Janet
AC1: speaker. He has been recently
published in The Wall Janet
AC1: Street Journal, DM News, Business
Horizons, Solutions Janet
AC1: magazine and other publications. Over
the last year he has Janet
AC1: been studying the barriers to raising
fees and how Janet
AC1: consultant can overcome them. He's
here tonight to share Janet
AC1: some best practices. Janet
AC1: Peter, thanks for being here
tonight. Janet
AC1: Do you have a few thoughts to start
us off with? PeterEva:
Thanks PeterEva:
Thanks, and happy new year to you
all, PeterEva:
If you would like to look at the best
practices to set fees, PeterEva:
lets start with the survey that Herman
Holtz and I did in PeterEva:
1996. PeterEva:
We asked a few hundred consultants what
stopped PeterEva:
them from raising fees. If you'd like, I
can send you the PeterEva:
whole document, but PeterEva:
let me summarize the answers
here. PeterEva:
I will download a few paragraphs of
information, then try PeterEva:
to answer your questions. PeterEva:
. . PeterEva:
It is clear that for most respondents to
the survey the PeterEva:
biggest barrier to increased fees is not
clients, it is inwards. PeterEva:
Two fair summaries are: "I believe the
biggest barrier to PeterEva:
getting one's rates is one's own mental
set." PeterEva:
and PeterEva:
"You have to believe that the rate you ask
is right, you PeterEva:
are entitled to it, and there is no
question that it is a fair PeterEva:
exchange." PeterEva:
. . PeterEva:
Now, the contrast. For every 100 who say
that, PeterEva:
57 consultants would say that the barrier
is the value PeterEva:
that the client perceives. PeterEva:
Think about this. In other
words, PeterEva:
almost twice as many of us are restricted
by our own PeterEva:
**internal** views as by what our
**clients** see as value. PeterEva:
. . PeterEva:
As consultants, we tend to put our own
needs first, the PeterEva:
client's second. Now, a rhetorical
question: PeterEva:
When you buy something, which comes first,
your own PeterEva:
needs or the needs of the person you are
buying from? PeterEva:
. . PeterEva:
Almost universally we prefer to buy to
fill our own PeterEva:
needs. Why don't consultants and trainers
treat clients the PeterEva:
way we wish to be treated? PeterEva:
When we do approach clients with that in
mind, PeterEva:
we increase client satisfaction and
billings at the same PeterEva:
time. Makes sense doesn't it? PeterEva:
. . PeterEva:
So, it turns out that one key to both
helping a client be PeterEva:
more satisfied and to getting higher fees
is PeterEva:
to reverse the normal focus. In other
words, forget our PeterEva:
own tools and how good we are with them.
Instead, PeterEva:
focus on the effect that the client wants.
Easy to say, PeterEva:
harder to do. We have documented a
systematic process PeterEva:
that many consultants use to do
that. PeterEva:
It is too long for here, but if you want a
copy send me PeterEva:
an E-mail and I will be happy to send it
on. PeterEva:
. . PeterEva:
And now, enough from me. Do you have
questions PeterEva:
about raising or setting fees? PeterEva:
GA (I do that to say Go Ahead) Janet
AC1: Where do you start, though? How do
you set a fee for consulting Janet
AC1: when you are just
begining? PeterEva:
I can suggest three ways PeterEva:
One is to look at what you want to earn,
divide by 1,000 and charge
that. PeterEva:
If you do, make sure you cover costs,
insurance, and so on. PeterEva:
The second way is to look at the
competition and charge what they
do PeterEva:
This is like letting someone
else PeterEva:
run your business, but it is
popular. PeterEva:
The second way tends to result PeterEva:
in higher fees than the first
way. PeterEva:
The third way is to use that process that
I mentioned. PeterEva:
It will tend set fees according to how the
client values the work PeterEva:
This means that if the client sees no
value, PeterEva:
you get no fee, and no work. PeterEva:
However, the tendency is to charge a
higher fee\ PeterEva:
because the client normally thinks we are
worth more than we do. PeterEva:
Does that help? ga Janet
AC1: Could you explain what you mean by
what you want to earn Janet
AC1: divided by 1000? Is that to set an
hourly fee? PeterEva:
Sure, if you look at the number of hours
in a year, you will be lucky PeterEva:
to get 1,000 billable hours a
year. PeterEva:
Does that help? ga Janet
AC1: Also, how do you determine what the
client thinks work is worth? MorgDoug:
Would you suggest an hourly, daily or
fixed fee? Would you offer any
discounts? Janet
AC1: If anyone has a question, type a ? so
we know to call on you Janet
AC1: Morg, we'll take you next PeterEva:
Each customer has a PeterEva:
different sense of what value is, so we
have PeterEva:
to look at them individually.
Specifically, PeterEva:
it makes sense to look at the effect of
what we deliver, PeterEva:
not the PeterEva:
process to deliver it. Most clients can
look at an effect or result PeterEva:
and determine what the value is. The
process to do that is PeterEva:
what I call a design session,
where PeterEva:
the consultant and client work together to
set a value. PeterEva:
Sorry for the typos. Did that help?
ga Janet
AC1: Yes, Janet
AC1: Morg, go ahead with your
question Janet
AC1: For those who just came in, we're
talking with Peter Meyer Janet
AC1: (PeterEva) about how to raise
consulting fees. Please type Janet
AC1: a ? if you would like to ask a
question. We'll call on you in Janet
AC1: turn. LC257:
? Janet
AC1: Peter, Morg wanted to know Janet
AC1: whether hourly, daily or fixed fee
was better Janet
AC1: and if you should offer
discounts PeterEva:
Morg, I believe in delivering results, not
hours, so I think we PeterEva:
should set fees according to fixed
fee PeterEva:
I do not believe in discounting, although
I do believe PeterEva:
in raising the rate when asked for a
discount. Did that help? ga Janet
AC1: Morg do you have a follow
up? Janet
AC1: Morg must be away from the
computer... Lc257 go ahead and LC257:
What kind of consulting do you do and what
do you charge? LC257:
I just got here PeterEva:
I do two kinds LC. One is to
work PeterEva:
with executive teams. We do flat rate for
that, based on the PeterEva:
specific results we deliver PeterEva:
We also work with consultants on fee
issues. For that we run a
program PeterEva:
that is also delivered on a flat fee
basis. PeterEva:
Did that help? ga LC257:
yeah /ga Janet
AC1: Peter, you mentioned raising the rate
when people ask for a Janet
AC1: discount. How do you do
that? PeterEva:
Well, it is pretty easy if you plan for
it PeterEva:
Most clients want something that they do
not believe that they PeterEva:
can afford. You can find out what in the
Design Session. The trick PeterEva:
is to offer to do it at a price that looks
good. So, when the PeterEva:
client says - discount - you
can PeterEva:
say, well no, but how about if I do this
and that in addition to the
work PeterEva:
we are discussing and only charge you Y
more. PeterEva:
If you know the client well, it works
well. Janet
AC1: clever :) PeterEva:
If you want more on that there is an
article Janet
AC1: For those who just came in, we're
talking with Peter Meyer Janet
AC1: (PeterEva) about how to raise
consulting fees. Please type Janet
AC1: a ? if you would like to ask a
question. We'll call on you in Janet
AC1: turn. PeterEva:
in the latest SalesDoctors. Or I can send
you a copy PeterEva:
of the article if you drop me a note
asking for how to raise fees PeterEva:
when asked for a discount. PeterEva:
Thanks for the compliment. ga Janet
AC1: What about setting low fees. Does it
help win business? Janet
AC1: Or lose it? PeterEva:
Yep to both. PeterEva:
Look at fees as PeterEva:
not just a way to cover costs PeterEva:
It is also a way to PeterEva:
set a market perception. PeterEva:
Some clients expect to pay more, and look
askance when you PeterEva:
charge less. If the PeterEva:
client you want expects to pay $300, then
do not, NOT, charge $200. PeterEva:
They will think that you PeterEva:
are a lower quality consultant. Janet
AC1: But how do you know what the client
expects to pay? PeterEva:
Look at your market, the clients you want.
What do they expect to pay? PeterEva:
Does that help? ga PeterEva:
You can find out by asking! Janet
AC1: Asking the client for a budget for
the project? PeterEva:
If you sit down with the client and ask
the value of the effect that PeterEva:
you will deliver, you will get a range.
This may be more or less than
budgeted PeterEva:
But, PeterEva:
how often have you done work that was not
in the budget but was
important? PeterEva:
For most of us, often. PeterEva:
So, ask the value of important
work. PeterEva:
Does that help? ga PeterEva:
Oh, another PeterEva:
way to get a range is to MMGPUBLISH:
I HAVE A QUESTION MMGPUBLISH:
I HAVE A QUESTION MMGPUBLISH:
I HAVE A QUESTION MMGPUBLISH:
I HAVE A QUESTION PeterEva:
Is to look at who they hire now and what
they MMGPUBLISH:
:) PeterEva:
pay for that. ga Janet
AC1: MMgPublish go ahead with you
question PeterEva:
MMg? Janet
AC1: I guess he left.... Janet
AC1: Can the independent consultant expect
to get the $300 /hr fees the big 6
do? PeterEva:
Yes. Many do. Some do much
better. PeterEva:
Look at how the big 6 market. They sell
safety. If we can PeterEva:
sell safety, we can do the
same. PeterEva:
Rhetorical question for us all: PeterEva:
Do you guarantee your work? PeterEva:
If you do, do PeterEva:
you tell your clients? PeterEva:
A guarantee is what the Big 6
offer. PeterEva:
So, try that. Offer a guarantee and raise
your rates. PeterEva:
If you look at stats (which is an average,
not individual) PeterEva:
you will see that consultants who offer
guarantees PeterEva:
will bill out at twice the rate of
others. PeterEva:
ga Janet
AC1: How can you guarantee results
though.. Janet
AC1: often in consulting the consultant
tells the client what to do PeterEva:
Janet, will you stand behind your
work? Janet
AC1: and then it's up to the client to
implement the suggestions PeterEva:
Most of us do. And we guarantee our
suggestions. Janet
AC1: if they don't implement what the
consultant suggests, they still blame the
consultant PeterEva:
I think that the problem arises when we do
things to the PeterEva:
client instead of with them. PeterEva:
Suggestions are often made as to, not
with. PeterEva:
Instead, we can take a little more time
before the contract PeterEva:
to have the client be part of designing
the solution (not the exact PeterEva:
details, but the overall idea) PeterEva:
and when we do that, they accept
suggestions because PeterEva:
the idea was built by the client, not the
consultant. This is PeterEva:
the design process that I
mentioned. PeterEva:
ga Janet
AC1: Perhaps you could explain the design
process a bit? PeterEva:
The design session is a meeting in
which PeterEva:
you sit down with the client and say
"look, I have talked to PeterEva:
all these people in your
company PeterEva:
and they tell me that this is the
definition of success for your
problem." PeterEva:
Then, suggest a mediocre way to solve the
problem Janet
AC1: a mediocre way? PeterEva:
but make clear that you expect them to
build a better way with you in this
meeting. PeterEva:
So, you are holding up a strawman
suggestion PeterEva:
If they know that, and that you are doing
that, they will work PeterEva:
with you. PeterEva:
Then, as a team, build the right
solution PeterEva:
The temptation is for us to
build PeterEva:
it in our office and present it as a fait
accompli PeterEva:
If we do that, do we get the client to buy
in? PeterEva:
Usually not well enough. PeterEva:
So, the design session is a time for the
client to take ownership with
you. PeterEva:
Does that help? PeterEva:
ga Janet
AC1: Backing up a bit.. PeterEva:
ga Janet
AC1: by the time you get to the design
stage you've set the fee,
right? PeterEva:
Nope Janet
AC1: Ok, then how do you get the
background information to do the design
session? PeterEva:
You do not set the fee, Peter suggests,
until the design session is almost
over PeterEva:
You get the background info by doing a
structured survey of the key PeterEva:
business people in the client
organization. PeterEva:
If there are only 10 people, that is fine,
but you go out and get PeterEva:
key information. Janet
AC1: But before you and the client have a
contract? PeterEva:
You will find, almost every time, that you
know more than PeterEva:
almost anyone else. PeterEva:
Contract? PeterEva:
I do this before contract, some do it
after contract. PeterEva:
ga PeterEva:
Oh, Janet
AC1: Yes.. I was wondering how you do it
before contract Janet
AC1: how you get approval to do it before
contract PeterEva:
I should point out that PeterEva:
when I do this process, I get a contract
at the price I ask about 95% PeterEva:
of the time. That holds for other
consultants too. Janet
AC1: Folks, if anyone has a question,
please type a ? to let us know to call on
you PeterEva:
So, I am willing to invest a few hours to
do the work knowing that I get my
full PeterEva:
price later. Make sense? ga Janet
AC1: Yes, definitely. PeterEva:
Now, the rest of you PeterEva:
please PeterEva:
do not let Janet hog the floor. What do
you PeterEva:
say? PeterEva:
ga Janet
AC1: :) Janet
AC1: While they're thinking.. Janet
AC1: or finding the ? key.. RUSSLUND:
I think Janet was doing great. I found the
discussion extremely interesting and
helpful. RNanugonda:
? Janet
AC1: oops.. let's take RN PeterEva:
Russ, thanks PeterEva:
RN? RUSSLUND:
Do you ever consider daily rates as
opposed to hourly rates? KKeller586:
! Please continue while I listen
in... PeterEva:
Yes, I have client now who we bill at
daily only. But PeterEva:
this is rare. We almost always bill at
flat rate. If we get asked the PeterEva:
hourly rate, even by that client, we
generally know we have blown it PeterEva:
So, almost never hourly. PeterEva:
Does that help? ga Janet
AC1: Why do you think you've blown it if
clients want the hourly rate? PeterEva:
My job is not to do well by me, it
is RUSSLUND:
I'm a little confused. PeterEva:
to do well by my client. PeterEva:
Russ, go ahead PeterEva:
If my client PeterEva:
thinks that he is renting hours, he or she
is not thinking PeterEva:
about the results. The results are what
does well PeterEva:
by my client. Hours are my problem.
So PeterEva:
If I am talking hours, I have blown it. I
need PeterEva:
to refocus on the effect we deliver as a
team. PeterEva:
ga RUSSLUND:
Please differentiate flat rate from daily
rate. PeterEva:
I can charge you 4,000 per day, or I can
charge you 6,000 PeterEva:
for a total job. You should not have to
worry about the days, just the total
costs PeterEva:
so I prefer to focus where it makes the
most sense for you. Does that make
sense? PeterEva:
ga KKeller586:
? so, you're flat rate is a per project
rate, correct? PeterEva:
That is generally what I
recommend. PeterEva:
ga RUSSLUND:
Yes it does. But, what if you are unsure
of the exact time bound of the
work? PeterEva:
Ahh, now who's problem KKeller586:
? How do you wisely estimate the per
project or flat rate? PeterEva:
is that? Is it the client's? RUSSLUND:
Mine?? PeterEva:
I would suggest that PeterEva:
you look at it that way. Hold a sec
KK PeterEva:
If you are not sure about the PeterEva:
hours/days, then you should get a better
feel and offer a bid PeterEva:
that limits your risk. State PeterEva:
your assumptions, state the limits. Then
ask if that is OK. PeterEva:
AND, remember PeterEva:
that if you are offering a flat rate you
are reducing PeterEva:
the risk for your client. You are taking
that risk PeterEva:
yourself. Charge for that
service. PeterEva:
So, to get to KK, PeterEva:
look at the likely cost to you, your
desired profit, and then PeterEva:
compare that to the value RUSSLUND:
Peter, very useful ideas -
Thanks!!!!! PeterEva:
that the client will actually get. If the
client PeterEva:
gets more, then set a price that covers
you plus covers that risk. It PeterEva:
is a deal for both of you! PeterEva:
Russ, thanks, PeterEva:
ga PeterEva:
Oh, PeterEva:
KKeller, did I answer your question?
ga IntrnetExp:
? KKeller586:
Yes, it's just that calculating a per
project can bring your hrly rate down to
min. wage... PeterEva:
Umm, if that happens a lot PeterEva:
and PeterEva:
the value your client gets from your work
is that low, PeterEva:
you may be in a poor business. PeterEva:
However, if the value is high, you may
have the wrong clients. You
should PeterEva:
choose your clients. PeterEva:
Thanks and ga Janet
AC1: go ahead intrnet Janet
AC1: Internet, you had a
question? IntrnetExp:
Yes PeterEva:
Please ask IntrnetExp:
using the internet IntrnetExp:
how would you base consulting
fees PeterEva:
What do you do? IntrnetExp:
is this mainly for a one on one type of
situation? PeterEva:
No IntrnetExp:
I own an Internet Advertising & Web
Page development company PeterEva:
So you deliver a value to specific
clients? IntrnetExp:
yes IntrnetExp:
we get corporations and companies setup on
the internet IntrnetExp:
right now I do not charge customers for
consulting IntrnetExp:
tey should I? IntrnetExp:
yet PeterEva:
If you and the client can set a value in
the design session, PeterEva:
then you are doing a real
service. PeterEva:
Any time you do a service for free, how do
the clients value that
service???? PeterEva:
At the price they paid right? IntrnetExp:
Well the consulting itself is
free IntrnetExp:
however I get paid IntrnetExp:
to make pages or advertise IntrnetExp:
what ever the client IntrnetExp:
has chosen to do IntrnetExp:
from us talking to each other PeterEva:
And if they know that the consulting is
free, how much do they value
it? IntrnetExp:
should I keep the consulting free, or
would this be something people IntrnetExp:
would pay for? PeterEva:
My point is that if you are delivering a
value that is perceived, you PeterEva:
affect that perception with your
price PeterEva:
In other words, IntrnetExp:
Well I have found that people sometimes
get the consulting even though they never
wanted IntrnetExp:
my service IntrnetExp:
they use it as a test to see what prices
are PeterEva:
if you are doing a service that has value,
charge if you want your PeterEva:
recommendations accepted. ga Janet
AC1: How can people get a copy of the
7-Step process that Janet
AC1: includes the design
session IntrnetExp:
ok thanks VSweetPea:
Intrnet, in Yellow Pages, we do not charge
for consulting but we do charge for mock
up ads, PeterEva:
You are welcome IntrnetExp:
Sorry I wasn't that clear PeterEva:
VS - can I have infinite free
consulting? PeterEva:
See my point? ga IntrnetExp:
That was my point I know I get taken
advantage of IntrnetExp:
I wanted to try to eliminate
that PeterEva:
Now, consider if you were to charge $300
per hour for PeterEva:
consulting. Many of the clients PeterEva:
that you now have would PeterEva:
go away, but others would fill in. Would
the PeterEva:
new clients be different? PeterEva:
Almost certainly yes. Remember that your
price helps define PeterEva:
who you get as clients. Use your
price IntrnetExp:
See on the internet people are still iffy
about believing companies yet for some
reason IntrnetExp:
the more expensive prices they PeterEva:
to define your market, not get it defined
for you. PeterEva:
ga IntrnetExp:
hear the mor eth larger companies believe
you are really good PeterEva:
Intrnet, that is no different from anyone
else. Janet
AC1: Peter, could you tell us about your 7
Step process a bit and Janet
AC1: how to get a copy of it? PeterEva:
Oh yes. There is a 7 step process
for PeterEva:
setting fees. As I said at the top of the
hour, PeterEva:
you can get it by dropping me an E-mail
and asking. You PeterEva:
can also see it in SalesDoctors PeterEva:
or in DM News. PeterEva:
Do whatever PeterEva:
is easiest for you. ga Janet
AC1: Just a quick note for those who are
new. You're in the Janet
AC1: Business Strategies Dinner chat. Be
sure to sign up for our Janet
AC1: forum newsletter at keyword,
Strategies to learn about all Janet
AC1: the happenings in the Business
Strategies Forum PeterEva:
Janet, for those PeterEva:
who missed the first half hour. Can they
get a transcript? PeterEva:
ga Janet
AC1: Yes, we'll have the transcript posted
by Monday. Janet
AC1: Do we have any more questions for
Peter tonight? KKeller586:
Providing value is the answer!!!!! But,
the problem is...finding (great)
clients! LAURENAGRE:
Yes, RUSSLUND:
where do I find the transcript? Janet
AC1: Lauren go ahead Janet
AC1: Russ: Keyword Strategies Janet
AC1: then click on the library icon and
look for conference log library LAURENAGRE:
I'd like to know how I can find out about
my competitors prices PeterEva:
Lauren what kind of business are you
in? PeterEva:
ga LAURENAGRE:
I;, in the training/or
consulting. PeterEva:
Easy. Have you asked clients? PeterEva:
Also, if you drop in PeterEva:
on the TRDEV list, you will see
rates PeterEva:
there and can ask your supposed
peers PeterEva:
Does that help? ga Janet
AC1: Do you have the address to subscribe
to that mail list, Peter? PeterEva:
OOOPS, that is what I get. Drop LAURENAGRE:
everything seems so secretive. I want to
make sure my prices are in line for those.
most PeterEva:
me an E-mail and I will get it for
you. PeterEva:
ga PeterEva:
Lauren, if people are hiding prices it is
a sure sign PeterEva:
that they are nervous about
them PeterEva:
So, if you follow them, you are not only
letting them PeterEva:
control your business, you are going to be
just PeterEva:
as nervous. Try setting them a different
way, one that is set PeterEva:
with the client according IntrnetExp:
Bye thanks for your help PeterEva:
to the value the client gets. PeterEva:
Bye and you are quite welcome. PeterEva:
Janet, am I running over? LAURENAGRE:
thanks, thanks, thanks!!! Janet
AC1: Peter we have the room free if you
can stay for a couple of more
minute PeterEva:
Lauren, you are very welcome! PeterEva:
I will hang out here for a few, no
worries. Janet
AC1: Once you figure out the value of a
job to your client, do you Janet
AC1: calculate your fee as a percentage of
what the work is worth Janet
AC1: to the client? PeterEva:
Well, that is a gutsy move. We do it, and
find two things: Janet
AC1: If so, what percentage PeterEva:
One is that many clients cannot handle
it PeterEva:
They offer to raise the fee
instead! PeterEva:
Second: If we set a % of around PeterEva:
25% of the value, no one seems to mind at
all. PeterEva:
Does that help? ga Janet
AC1: They offer to pay you more than you
ask? PeterEva:
Silly isn't it PeterEva:
But, to some people it is easier to raise
your fee PeterEva:
than to try and track the savings or
to LAURENAGRE:
does this mean we simply ask the client
what it's worth to them?? PeterEva:
deal with accounting. PeterEva:
Well, not quite that simple. Try following
the notes in the Janet
AC1: So you offer them a choice of fee
structures? PeterEva:
transcript or get the process and look at
the design session. PeterEva:
Janet, why not? PeterEva:
ga Janet
AC1: That's an interesting
concept. RUSSLUND:
Peter - what size (#employees/revenue)
company's do you target? PeterEva:
Well there is a neutral
response PeterEva:
Russ, we PeterEva:
go after fortune 100 and very small
consultants PeterEva:
ga Janet
AC1: very small consultants? PeterEva:
Less than 10 people in a firm. Usually 1
or 2 PeterEva:
ga Janet
AC1: Do you hold training seminars for
that group? Or one-on -one
consulting? PeterEva:
Training programs. They are called,
surprise, Raise Your Fees PeterEva:
ga Janet
AC1: And how can anyone find out about
those, Peter? PeterEva:
Umm, send me an E-mail and I will send you
a PeterEva:
detailed version of the process and notes
on the program and how it works.
Just PeterEva:
make sure you ask about Raise Your Fees or
you get PeterEva:
the short version only. PeterEva:
ga PeterEva:
Let me go back to something PeterEva:
for a second. If we spend PeterEva:
too much time on pricing, we take the
client's eye off the ball. PeterEva:
The ball is PeterEva:
results, effect. If we take the client off
that we are doing a disservice
to PeterEva:
both of us. PeterEva:
Does that make sense? ga Janet
AC1: Yes, it makes a lot of sense,
Peter. Janet
AC1: Does anyone else have a question for
Peter tonight? RUSSLUND:
Do you feel hourly rates in the industry
vary based on company size? PeterEva:
No. I have small clients that pay a lot to
us PeterEva:
because they get a lot. PeterEva:
I have a large client we fired because
they were not getting a lot
from PeterEva:
us, although they wanted to keep working
with us. LAURENAGRE:
Do I simply ask clients what the service
is worth to them? PeterEva:
Lauren, no PeterEva:
try following the process, it is easier.
For a copy PeterEva:
of the process drop me an E-mail and ask
for the 7-Step process. PeterEva:
It is too long for here. PeterEva:
ga LAURENAGRE:
Thanks PeterEva:
You are quite welcome. ga RUSSLUND:
When will you be here again
peter? PeterEva:
When Janet asks again I guess. PeterEva:
Janet, how is that determined? PeterEva:
ga Janet
AC1: Any time you can make it! Janet
AC1: I'd like to thank you very much for
taking the time to be with Janet
AC1: us tonight! It's been very
informative! Janet
AC1: And do hope RUSSLUND:
YES!!!!! Janet
AC1: that you will be able to join us
again, either Janet
AC1: here at the dinner chat or Janet
AC1: at our regular consultant's chat at
10 PM Eastern time on Janet
AC1: Wednesday evenings. AngeliaLyn:
:::Standing Ovation for
Peter:::: PeterEva:
Truly my pleasure. You have all been too
much fun. Thanks Janet
AC1: Clap! Clap! Clap! :) KKeller586:
Thanks for the info, it was great! I'll be
emaling you... LAURENAGRE:
Hoorah for Peter!! RUSSLUND:
Thanks Peter PeterEva:
You are welcome. Is there an icon for
blushing? Janet
AC1: If you have trouble finding us, it's
keyword Strategies AngeliaLyn:
::::blushing::: Janet
AC1: And don't forget to sign up for our
newsletter! :) PeterEva:
Thanks AL, I should have guessed that you
would know! AngeliaLyn:
Hehehe :) Thanks for comin' Peter
:) PeterEva:
Well, gotta go. This is our valentines day
in my home. Thanks again!!! RUSSLUND:
Bye All Janet
AC1: Bye, Russ Janet
AC1: Night. Peter! Thanks
again! PeterEva:
You are welcome again!! Janet
AC1: Jlava we have just concluded our
chat. Janet
AC1: Night. articles
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